Refunds
At Shudh India Spices, customer satisfaction is our priority. This Refunds Policy explains the conditions under which refunds are issued for purchases made through https://shudhindiaspices.com/
Eligibility for Refunds
You may be eligible for a refund if:
- The product received is damaged, defective, or incorrect
- The item is unused, unopened, and in its original packaging
- The refund request is submitted within 30 days of delivery
To be eligible, proof of purchase or order confirmation is required.
Non-Refundable Items
The following items are not eligible for refunds:
- Opened or used food products
- Items damaged due to improper handling after delivery
- Products returned without original packaging
- Orders placed during special promotions or clearance sales (unless damaged or incorrect)
Refund Process
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Return Shipping
- If the return is due to our error (wrong or damaged item), we will cover the return shipping cost.
- For all other returns, the customer is responsible for return shipping charges.
Shipping costs are non-refundable unless the return is a result of our mistake.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your card issuer or bank, as processing times may vary
- If the issue persists, please contact us for assistance
Cancellations
Orders can only be canceled before dispatch. Once the order has been shipped, cancellation requests will be treated as returns and handled according to this Refunds Policy.